Welcome to your HP Support virtual repair center​

Learn how to get your HP device repaired and where to check the status online.

Need help getting a PC repair started? Follow these steps:

Scan your PC

Scan your PC to find out if your PC needs a repair, run HP PC Hardware Diagnostics for Windows support tool. It can find and fix problems or provide a code to help you get a repair started easily online. HP PC Hardware Diagnostics for Windows comes pre-installed on new HP computers, but if not on yours, download below:

Test includes:

• Battery & Power
• Memory
• Hard drive
• Wireless
• Keyboard
• Processor

• CLICK HERE: for newer versions of Win10 (Install and stay updated with the Microsoft Store Application)
• CLICK HERE: for Windows 7, 8.1, and older versions of Win10 (this version is for older operating systems and must be updated manually to maintain the latest diagnostics)

VIDEO:
Learn how to test your HP computer hardware from Windows

Enter your failure ID code to start the repair process

If our support tools have determined your PC needs a repair and you received a 24 digit error code please enter it below along with your product number. You will then be directed to the resources you need to get your PC repair started.. * required field

Help with broken parts and problems not solved with support tools

Some issues like broken hinges and cracked screens can not be detected by a support tool but still need to be repaired. Please contact us to initiate a repair for these cases. Contact us

Troubleshoot PC issues with our additional support tools

Find automated diagnostic tools that can help resolve common computer issues like no power no boot, slow pc, sound issues, wireless networking, recovery, and Windows issues. Visit our support tool page

Use one of our support tools to find and fix common printer problems

Find and fix printer problems with HP Print and Scan Doctor

• Printer set up
• Printer offline
• Print job stuck in queue
• Cannot print
• Cannot scan

For Windows Only

VIDEO:
How to fix Print and Scan Problems Using HP Print and Scan Doctor

Help with broken parts and problems not solved with support tools

Some issues like broken hinges and cracked screens can not be detected by a support tool but still need to be repaired. Please contact us to initiate a repair for these cases.

Troubleshoot printer issues with our additional support tools

Learn how to identify and resolve common issues with your HP Printer with the help of our various automated solutions including diagnostic tools, virtual agent and troubleshooters.

Help resources for Mac users

Need help to resolve an issue with a Poly device?

If your device is within warranty, you’ll be able to request an exchange by providing a little information about the issue.

Identify your device

Contact us or
start product exchange

Get started Business users or partners? Get Started Here

Check your repair status online

HP will provide you with all details available including shipping information and the expected delivery date. You’ll enter your service order number and then either your email address or the serial number of your product on the next screen.

Note: Exchange requests for Poly devices made before August 7 will unfortunately not be available to check with HP.

Check your repair status now

If you cannot find your repair status, please contact us.